My family and I stayed at Club Med Grand Massif Samoëns for one week over Christmas, and we had an absolutely wonderful experience from start to finish.
From the moment we arrived, we were welcomed with genuine warmth and smiles. The check-in process was incredibly smooth and efficient - we were able to simply sit down while everything was taken care of for us, with all information clearly explained. Throughout our stay, every member of staff was friendly, kind, polite, and always looking for ways to help. The atmosphere was welcoming and made us feel at home immediately. The hotel itself was very clean, comfortable, and fairly modern, which made our stay even more enjoyable.
My brother and I participated in ski lessons every day, and we were lucky enough to have Véronique as our instructor. She was absolutely fantastic - funny, engaging, patient, and a brilliant teacher. She took the time to explain everything clearly and made sure we felt confident and comfortable on the slopes. We couldn’t have asked for a better instructor!
The food throughout the week was excellent, with a great variety and something for everyone. Meals were readily available, high quality, and consistently delicious. The Christmas Eve dinner was particularly enjoyable and felt special, and the Christmas Eve fireworks were a lovely touch that really added to the festive atmosphere. On Christmas Day, the entertainment was great as well - activities such as bingo brought so many guests together and it was really nice to see such strong participation and a fun, communal spirit.
The daily programme was packed, and we were never bored, there was always something to do at any time of day.
I would like to give a very special mention to Bruno from reception and guest relations. We met him within our first hour at the resort, and from that moment on he was incredibly kind, welcoming, and attentive. During the first few days, our mum was unwell and unable to leave the room, and Bruno truly went above and beyond to help us - including arranging for us to bring food back to her smoothly and without any issues. He regularly checked in on us to make sure everything was okay. We also spent time eating with him and another family, and he genuinely made our stay more memorable with his warmth and kindness. My brother and I are French but have lived in England most of our lives, so we switch between English and French when speaking and it was wonderful to be able to speak in either language with Bruno as he is fluent in both.
Special mentions also go to Elowan and Tudour, who were GOs - both were extremely friendly, polite, and easy to get along with. The village chef, Francis, was also fantastic and always made sure we were having a good time and enjoying our stay.
The Ski Pro Shop staff were very helpful, particularly Adrien, who made the process of getting our ski equipment on the first day very smooth and stress-free. Like all the other staff, they were kind, professional, and welcoming.
Although we didn’t travel with children, the kids’ entertainment looked amazing. There was always something organised for them, from bouncy castles to parties and activities so perfect place to go if you have young children.
The evenings were always great fun, starting with socialising, followed by shows put on daily by the entertainment team, and ending with a DJ and dancing which we LOVED. The atmosphere was lively and enjoyable without feeling overwhelming.
If I had to mention a few small improvements, it would be great if the rooms included slippers and robes, if the indoor pool was slightly warmer, and if there were a room service option available. That said, these are very minor points.
Overall, we had an amazing stay and would absolutely return to Club Med Grand Massif Samoëns. A huge thank you to the entire team for making our Christmas holiday so special!
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